As of the writing of this blog, Incident Tracker currently handles Account Management in the following ways. CLOUD / HOSTED Incident Tracker Right now in the Cloud, there is only one method for managing accounts.  That method is to use the built-in tools to create and manage users.  This method is stand-alone and has no…

Read More

Data Security

February 12, 2017

It has been a year since the Incident Tracker hosted web app has moved to the Microsoft Azure cloud; and to mark that anniversary the team behind the move wanted to take the opportunity to talk a bit more comprehensively about data security. Incident Tracker has always utilized best practices when online security has been…

Read More

Incident Tracker offers many ways to manage important events that occur within Incident Tracker.  First let’s talk about Notifications. A Notification is simply an email notice sent to either a “Notification Group” or “All Admins” or both when an action occurs to a report.  Actions are: Submit Append Edit Delete Please note that a “Notification Group”…

Read More

More Analytics

October 3, 2016

With the release of Incident Tracker version 12.32 the development team is happy to announce that a new comparative tool will be introduced in conjunction with the Activity Hotspots and Trending. So what this means for you is that now you can compare data plots over two different time lines for better analysis of historical data. You…

Read More

Report Life Cycle

August 18, 2016

Each Report in Incident Tracker contains its own unique Life Cycle.  The Report Life Cycle is a complete listing of every action that has occurred within the Report confines from the beginning (the submission) through any automated or manual events up until the last action. This Life Cycle is basically a complete audit trail that…

Read More

With the imminent release of version 12.3 more customization options will be provided to allow for even more control of how you use Incident Tracker. If you view the screen capture below you will see Section 1 and Section 4 expanded. You will note that “Location” in Section 1 is set to its default heading….

Read More

Moving into Real Time

May 20, 2016

In version 12.2, Incident Tracker has become a dynamic real-time application. Users can now view changes to reports in real-time while different users work on the same report. The auto-save feature allows users to automatically or manually save a report prior to submission. We hope you enjoy the new changes.  You can see them all here. (screen…

Read More

Complete Audit Trail

April 11, 2016

Actions committed in Incident Tracker are captured in the system’s Event Logs, leaving a complete audit trail. Even if a report is deleted, a complete snapshot is saved in the event log. Each report also has its own report history, which shows all actions for that report. (below is a screen capture of an event…

Read More

Microsoft Azure Cloud

February 23, 2016

We have completed our first full week running on the Microsoft Azure cloud.  The change brings more stability, better scaling, and improved security.  We know that security is an important issue to our customers. The following link points to the Microsoft Azure Trust Center, where you can review all of their security practices regarding cloud data. …

Read More

Activity Hotspots

December 28, 2015

Incident Tracker has a built-in tool that allows users to have a clearer insight into what areas might be problematic for their organization.  The Activity Hotspots tool is one of the easiest to use. Simply click on the Activity Hotspots link on the Reports and Analytics page. Then choose as many data points as you like (as…

Read More