Blog

With the imminent release of version 12.3 more customization options will be provided to allow for even more control of how you use Incident Tracker. If you view the screen capture below you will see Section 1 and Section 4 expanded. You will note that “Location” in Section 1 is set to its default heading….

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Actions committed in Incident Tracker are captured in the system’s Event Logs, leaving a complete audit trail. Even if a report is deleted, a complete snapshot is saved in the event log. Each report also has its own report history, which shows all actions for that report. (below is a screen capture of an event…

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Incident Tracker is offered in two ways.  The most popular deployment method is could-based, where the customer is given a URL and can securely access Incident Tracker over the internet.  The other option is on-premise.  In the on-premise option the customer has access to the exact same software but it runs on their own private environment.  With on-premise the…

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One of the most powerful features of Incident Tracker is the use of workflows with a custom incident report form. Together, and combined with statuses, assignments, and alerts, your reports can be tracked from start to finish.  Workflows are the backbone of the automated Incident Tracker processes. They are sets of rules, which can be combined,…

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