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Back in May we blogged about some new promising updates coming to Incident Tracker that focus on Account Management.  In particular, how to implement a federated solution for Cloud customers, so that Incident Tracker customers using the software in the cloud could leverage their existing in house Directory Services. With this in mind the goal…

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As of the writing of this blog, Incident Tracker currently handles Account Management in the following ways. CLOUD / HOSTED Incident Tracker Right now in the Cloud, there is only one method for managing accounts.  That method is to use the built-in tools to create and manage users.  This method is stand-alone and has no…

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Incident Tracker is offered in two ways.  The most popular deployment method is could-based, where the customer is given a URL and can securely access Incident Tracker over the internet.  The other option is on-premise.  In the on-premise option the customer has access to the exact same software but it runs on their own private environment.  With on-premise the…

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