Blog

Back in May we blogged about some new promising updates coming to Incident Tracker that focus on Account Management.  In particular, how to implement a federated solution for Cloud customers, so that Incident Tracker customers using the software in the cloud could leverage their existing in house Directory Services. With this in mind the goal…

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As of the writing of this blog, Incident Tracker currently handles Account Management in the following ways. CLOUD / HOSTED Incident Tracker Right now in the Cloud, there is only one method for managing accounts.  That method is to use the built-in tools to create and manage users.  This method is stand-alone and has no…

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It has been a year since the Incident Tracker hosted web app has moved to the Microsoft Azure cloud; and to mark that anniversary the team behind the move wanted to take the opportunity to talk a bit more comprehensively about data security. Incident Tracker has always utilized best practices when online security has been…

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Actions committed in Incident Tracker are captured in the system’s Event Logs, leaving a complete audit trail. Even if a report is deleted, a complete snapshot is saved in the event log. Each report also has its own report history, which shows all actions for that report. (below is a screen capture of an event…

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We have completed our first full week running on the Microsoft Azure cloud.  The change brings more stability, better scaling, and improved security.  We know that security is an important issue to our customers. The following link points to the Microsoft Azure Trust Center, where you can review all of their security practices regarding cloud data. …

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Incident Tracker is offered in two ways.  The most popular deployment method is could-based, where the customer is given a URL and can securely access Incident Tracker over the internet.  The other option is on-premise.  In the on-premise option the customer has access to the exact same software but it runs on their own private environment.  With on-premise the…

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