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Incident Tracker offers many ways to manage important events that occur within Incident Tracker.  First let’s talk about Notifications. A Notification is simply an email notice sent to either a “Notification Group” or “All Admins” or both when an action occurs to a report.  Actions are: Submit Append Edit Delete Please note that a “Notification Group”…

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In version 12.2, Incident Tracker has become a dynamic real-time application. Users can now view changes to reports in real-time while different users work on the same report. The auto-save feature allows users to automatically or manually save a report prior to submission. We hope you enjoy the new changes.  You can see them all here. (screen…

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Actions committed in Incident Tracker are captured in the system’s Event Logs, leaving a complete audit trail. Even if a report is deleted, a complete snapshot is saved in the event log. Each report also has its own report history, which shows all actions for that report. (below is a screen capture of an event…

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One of the most powerful features of Incident Tracker is the use of workflows with a custom incident report form. Together, and combined with statuses, assignments, and alerts, your reports can be tracked from start to finish.  Workflows are the backbone of the automated Incident Tracker processes. They are sets of rules, which can be combined,…

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