Blog

The Team at Incident Tracker is happy to announce that version 2.0 is now going into a wide beta cycle, which means any customer who wants to use the new interface can now do so.  Work started in 2017 and after several years of development, several iterations of technology enhancements and improvements, and 12 months…

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Looking Back at 2020

January 4, 2021

2020 was admittedly a tough year for everyone.  We want to take some time to sincerely thank our customer base who had to deal with the difficulties of trying to keep their organizations open and working during these unprecedented times.  If in some small way we were able to help with that we feel very…

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Last year at this time we took a deep dive into the health of Incident Tracker.  So now let’s take a moment to reflect on how far we have come since then and recap 2019. Incident Tracker is now deployed in 29 countries, up from 17 a year ago. Once again over 500,000 reports were…

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News and Updates

February 11, 2019

Today we wanted to recap the 2018 year and take a moment to look at where are heading in 2019. Taking  a look at our geographic data we noted that our deployments are now hosted in 17 countries and territories, that is a jump of almost 30% from 2017.  In 2018 over 300,000 reports were…

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Incident Tracker is built on “The Report”.  The Report is the cornerstone of the Incident Management process. Once a user submits a Report many things happen and many events are put into motion. For years the Report has, at its core, consisted of the basic sections: Date and Time, Location, Category, Write up and Persons…

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Back in May we blogged about some new promising updates coming to Incident Tracker that focus on Account Management.  In particular, how to implement a federated solution for Cloud customers, so that Incident Tracker customers using the software in the cloud could leverage their existing in house Directory Services. With this in mind the goal…

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Data Security

February 12, 2017

It has been a year since the Incident Tracker hosted web app has moved to the Microsoft Azure cloud; and to mark that anniversary the team behind the move wanted to take the opportunity to talk a bit more comprehensively about data security. Incident Tracker has always utilized best practices when online security has been…

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Incident Tracker offers many ways to manage important events that occur within Incident Tracker.  First let’s talk about Notifications. A Notification is simply an email notice sent to either a “Notification Group” or “All Admins” or both when an action occurs to a report.  Actions are: Submit Append Edit Delete Please note that a “Notification Group”…

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More Analytics

October 3, 2016

With the release of Incident Tracker version 12.32 the development team is happy to announce that a new comparative tool will be introduced in conjunction with the Activity Hotspots and Trending. So what this means for you is that now you can compare data plots over two different time lines for better analysis of historical data. You…

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Report Life Cycle

August 18, 2016

Each Report in Incident Tracker contains its own unique Life Cycle.  The Report Life Cycle is a complete listing of every action that has occurred within the Report confines from the beginning (the submission) through any automated or manual events up until the last action. This Life Cycle is basically a complete audit trail that…

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