Complete Audit Trail

April 11, 2016

Actions committed in Incident Tracker are captured in the system’s Event Logs, leaving a complete audit trail. Even if a report is deleted, a complete snapshot is saved in the event log. Each report also has its own report history, which shows all actions for that report. (below is a screen capture of an event…

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Microsoft Azure Cloud

February 23, 2016

We have completed our first full week running on the Microsoft Azure cloud.  The change brings more stability, better scaling, and improved security.  We know that security is an important issue to our customers. The following link points to the Microsoft Azure Trust Center, where you can review all of their security practices regarding cloud data. …

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Activity Hotspots

December 28, 2015

Incident Tracker has a built-in tool that allows users to have a clearer insight into what areas might be problematic for their organization.  The Activity Hotspots tool is one of the easiest to use. Simply click on the Activity Hotspots link on the Reports and Analytics page. Then choose as many data points as you like (as…

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Incident Tracker is offered in two ways.  The most popular deployment method is could-based, where the customer is given a URL and can securely access Incident Tracker over the internet.  The other option is on-premise.  In the on-premise option the customer has access to the exact same software but it runs on their own private environment.  With on-premise the…

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The Incident Report

December 4, 2015

Today we are going to talk about the actual “Incident Report” that is created in Incident Tracker.  We are going to show you a sample report that contains all of the optional elements (excluding clery data, which is only relevant to Colleges and Universities in the United States). A report contains standard and optional elements …

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Forms and Workflows

November 24, 2015

One of the most powerful features of Incident Tracker is the use of workflows with a custom incident report form. Together, and combined with statuses, assignments, and alerts, your reports can be tracked from start to finish.  Workflows are the backbone of the automated Incident Tracker processes. They are sets of rules, which can be combined,…

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Accident Prevention

November 17, 2015

Accident prevention is something every organization should strive for.  Best practices and proper documentation provides an organization a way of protecting themselves against any further damage.  But what about “near miss” events, and what exactly is a near miss event?  OSHA and the National Safety Council defines a near miss event as an “unplanned event that…

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