Back in May we blogged about some new promising updates coming to Incident Tracker that focus on Account Management. In particular, how to implement a federated solution for Cloud customers, so that Incident Tracker customers using the software in the cloud could leverage their existing in house Directory Services. With this in mind the goal…
Read MoreIncident Tracker is offered in two ways. The most popular deployment method is could-based, where the customer is given a URL and can securely access Incident Tracker over the internet. The other option is on-premise. In the on-premise option the customer has access to the exact same software but it runs on their own private environment. With on-premise the…
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