Blog

In 2021 Incident Tracker reached some exciting new heights. Notably our usage base has expanded greatly, for example, we welcomed a new country into the fold along with thousands of new users who are utilizing version 2.0. This past year has seen a new set of APIs made available as well as the team having…

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2020 was admittedly a tough year for everyone.  We want to take some time to sincerely thank our customer base who had to deal with the difficulties of trying to keep their organizations open and working during these unprecedented times.  If in some small way we were able to help with that we feel very…

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Incident Tracker is built on “The Report”.  The Report is the cornerstone of the Incident Management process. Once a user submits a Report many things happen and many events are put into motion. For years the Report has, at its core, consisted of the basic sections: Date and Time, Location, Category, Write up and Persons…

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With the release of Incident Tracker version 12.32 the development team is happy to announce that a new comparative tool will be introduced in conjunction with the Activity Hotspots and Trending. So what this means for you is that now you can compare data plots over two different time lines for better analysis of historical data. You…

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Incident Tracker has a built-in tool that allows users to have a clearer insight into what areas might be problematic for their organization.  The Activity Hotspots tool is one of the easiest to use. Simply click on the Activity Hotspots link on the Reports and Analytics page. Then choose as many data points as you like (as…

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