Pricing
Simple pricing. No surprises.
Three tiers based on what your organization needs — not how many people use it. Guided onboarding is included — no required setup fee, no per-incident charges, no user caps.
Not sure which plan fits? Answer 5 quick questions and we’ll recommend one, with an estimated cost.
Help me chooseStarter
Reliable incident reporting for organizations that need to get up and running quickly.
Request a Free Trial- Core incident reporting platform
- Unlimited form types and submissions
- Workflows, routing, and notifications
- Mobile app (iOS & Android)
- Search, reporting, and CSV/Excel export
- Up to 2 hours of guided onboarding — split into sessions that work for your schedule
- Email and phone support (Mon–Fri, Eastern time)
Best for: single-site libraries, small clinics, nonprofits, churches, independent schools
Professional
For organizations that need SSO, API access, larger team management, and priority support.
Request a Free TrialEverything in Starter, plus:
- Single sign-on (SSO) — log in with existing org credentials
- Priority email and phone support — faster response times
- API access — pull your incident data into the reports and tools your team already uses
- Up to 4 hours of guided onboarding — split into sessions that work for your schedule
Best for: regional library systems, mid-size behavioral health networks, school districts, multi-site healthcare organizations
Enterprise
For large organizations that need automatic user management and dedicated support.
Request a Free TrialEverything in Professional, plus:
- Automatic user management (SCIM) — accounts are added and removed as staff join or leave
- Microsoft 365 user and group sync (Entra ID)
- Custom record retention period
- Dedicated account contact — the same person every time
- Vantage dashboards — custom visual dashboards built from your incident data
- Managed Configuration included — 6 hours per year of hands-on changes, done for you
- Up to 6 hours of guided onboarding — split into sessions that work for your schedule
- Custom development available — API routes, historic data imports, and other tailored work scoped to your needs
Best for: county governments, large health systems, statewide behavioral health boards, large university systems
Included in every plan
Compare plans at a glance
Platform features, sign-in and user management, support, and add-ons across all three plans.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Price | $2,100/yr | $4,200/yr | Starting at $8,400/yr |
| Platform | |||
| Unlimited users, forms & submissions | ✓ | ✓ | ✓ |
| Workflows, routing & notifications | ✓ | ✓ | ✓ |
| Mobile app (iOS & Android) | ✓ | ✓ | ✓ |
| API access Connect Incident Tracker to your other systems | — | ✓ | ✓ |
Custom record retention period ⓘ We configure your retention period to match your compliance or regulatory requirements — useful for organizations that must retain records for a specific number of years. | — | — | ✓ |
| Sign-in & user management | |||
| Single sign-on (SSO) | — | ✓ | ✓ |
| Automatic user management (SCIM) Accounts added and removed as staff join or leave | — | — | ✓ |
| Microsoft 365 user and group sync (Entra ID) | — | — | ✓ |
| Support & onboarding | |||
Email & phone support (business hours) ⓘ Available Mon–Fri during business hours (Eastern time). Email support available after hours. | ✓ | ✓ | ✓ |
Guided onboarding ⓘ Guided training sessions covering categories, forms, locations, and user roles — we walk your team through setup so you can manage the platform confidently. Sessions can be split to fit your schedule. | 2 hrs | 4 hrs | 6 hrs |
Priority support ⓘ Pro and Enterprise tickets get faster response times than Starter. | — | ✓ | ✓ |
Dedicated account contact ⓘ One person assigned to your account — the same contact every time, who knows your setup. | — | — | ✓ |
| Services & add-ons | |||
Managed Setup (one-time) ⓘ We build your forms, workflows, categories, locations, and user roles, then hand it over ready to use. Includes your first year of Managed Configuration. | $950 | $950 | $950 |
Managed Configuration ⓘ 6 hours per year of hands-on changes and admin work, done by our team. Additional hours $125/hr. First year included with Managed Setup. | $600/yr | $600/yr | Included |
Vantage dashboards ⓘ Custom visual dashboards built from your incident data — no spreadsheet exports or developer needed. | $800/yr | $800/yr | Included |
Custom development ⓘ API routes, historic data imports, and other tailored work scoped to your needs. | — | — | Available |
Test environment (sandbox) ⓘ A separate sandbox instance for testing configuration changes before applying them to production. | — | — | Add-on |
Add-ons
Managed Setup & Configuration
Guided onboarding is included in every plan. If you’d rather hand off the technical work, we can do it for you.
Available on any tier. Managed Setup includes your first year of Managed Configuration, and Managed Configuration is always included with Enterprise. Ideal for teams that want a faster start or prefer to hand off the technical setup.
We build your forms, workflows, categories, locations, and user roles, then hand it over ready to use. Includes your first year of Managed Configuration.
Ongoing hands-on help after launch — 6 hours per year for changes and admin work, usable in any increment. Additional hours $125/hr. First year included with Managed Setup.
Vantage
$800 / yearCustom dashboards
Turn your incident data into custom visual dashboards — without exporting to spreadsheets or needing a developer. Your data is always accessible on your terms.
Available as an add-on for Starter and Professional. Included on Enterprise.
| Days to Report | Count |
|---|---|
| Same Day | 212 |
| 1 Day | 84 |
| 2-3 Days | 43 |
| 4-7 Days | 21 |
| 1-2 Weeks | 11 |
| 2+ Weeks | 6 |
Pricing questions
Is there a limit on users or incidents?
How do I know if I need SSO?
What’s the difference between single sign-on and automatic user management?
How does the free trial work?
Do you offer on-premise deployment?
Do you offer government or nonprofit pricing?
Is setup included, or does it cost extra?
What’s the difference between Managed Setup and Managed Configuration?
Not sure which plan fits?
We’ll walk through your workflows and recommend the right tier — no pressure, no commitment.