Incident records contain sensitive information — staff details, patient events, liability exposures. Here is what we do to keep that data safe.
Incident Tracker is hosted on Microsoft Azure in US-based data centers. HTTPS is enforced on all connections, and HTTP Strict Transport Security (HSTS) is enabled to prevent protocol downgrade attacks.
Access to incident data is controlled at the user, role, category, and location level. Staff only see what they are authorized to see.
Data is encrypted in transit and at rest. No incident record travels or sits unprotected at any point in the system.
We target 99.95% uptime. Planned maintenance is announced in advance through the application. Current and historical availability is available on our status page.
Incident Tracker has operated continuously since 2003, serving organizations across behavioral health, healthcare, education, government, and more than a dozen other industries. Security is reviewed on an ongoing basis, and documentation is available for vendor assessments and security questionnaires. For compliance or security questions, contact our team.
